Order to Cash Distribution Specialist (FTC)

Overview

Located in Amsterdam and part of the regional Supply Chain organization, in this position, you will be supporting the Alnylam Customer Operations team with daily Customer orders and Distribution activity to ensure the supply of medicinal products to customers in the EMEA region to Alnylam’s customers. In this role, you will gain experience in the pharmaceutical industry. This role can serve as a steppingstone to a more senior position as a Customer Operations Specialist.

Key Responsibilities

• Responsible for continuously monitoring and managing the customer operations inbox on behalf of the team and prioritize O2C and distribution-related activities according to customer need
• Facilitate new customer setup and master data maintenance process
• Participate in Customer Operations and various other team meetings with relevant expertise areas 
• Responsible for supporting the Customer Operations team with daily customer order and distribution activities, service issues and requests
• Manage customer orders for Alnylam Affiliates and third-party distributors, oversee operations to Alnylam markets, and report progress to the Customer Operations team
• Ensure compliance and adherence to Order to Cash and Customer Distribution processes (e.g., SOX, GDP, SOP’s)
• Act as liaison between Affiliates and Order to Cash operations and support creation and maintenance of enhanced customer-related services and activities
• Provide forward-looking solutions to effectively resolve customer support-related issues; think in solutions and take initiative
• Responsible for executing various SAP S4HANA transactions and administration of finished drug product inbound database

Qualifications and Experience

• Action-orientated, proactive and solution-driven
• Good communication, emotional intelligence, and empathy skills
• Ability to work under pressure and on different topics simultaneously
• Work autonomously and effectively prioritize tasks and manage agendas
• Ability to analyze and identify relationships between various topics
• Effective verbal and written communication skills with internal and external customers
• Fluent in English and/or another European language (both verbal and written)
• Customer-focused and possessing a high level of integrity, open and transparent.
• Organized, ability to multitask, open-minded, works accurately with attention to detail
• Enjoys working in an international team, and the ability to work in a multicultural and fast-changing business environment
• Have a “can-do” attitude
• A positive outlook on dealing with important customers and driven by a great sensibility for Customer satisfaction
• Eager to learn new skills and build experience in the biotech industry
• Robust knowledge of MS Office, particularly Excel. Smartsheet experience is a plus
• Experience working in cross-functional teams in an international environment

About Alnylam: Alnylam Pharmaceuticals (Nasdaq: ALNY) has led the translation of RNA interference (RNAi) into a whole new class of innovative medicines with the potential to transform the lives of people afflicted with rare and more prevalent diseases. Based on Nobel Prize-winning science, RNAi therapeutics represent a powerful, clinically validated approach to treating diseases at their genetic source by “interfering” with mRNA that cause or contribute to disease. Since our founding in 2002, Alnylam has led the RNAi Revolution and continues to turn scientific possibility into reality.

Our culture: Our people-first culture is guided by our core values: fiercely innovative, open culture, purposeful urgency, passion for excellence, and commitment to people, and these values influence how we work and the business decisions we make. Thanks to feedback from our employees over the years, we’ve been fortunate to be named a top employer around the world. Alnylam is extremely proud to have been recognized as one of Science Magazine’s Top Biopharma Employers, one of America's Most Responsible Companies for 2024 by Newsweek, a Fast Company Best Workplace for Innovators, and a Great Place to Work in Canada, France, Italy, Spain, Switzerland, and UK – among others.

At Alnylam, we commit to an inclusive recruitment process and equal employment opportunity. We are dedicated to building an environment where employees can feel that they belong, can bring their authentic selves to work, and achieve to their full potential. By empowering employees to embrace their unique differences at work, our business grows stronger with advanced and original thinking, allowing us to bring groundbreaking medicines to patients.