Manager, Business Operations

This role is considered Virtual.

Overview

The Commercial Operations Manager will support the Commercial team by optimizing processes, analyzing data, and ensuring smooth operations. This role reports to the Senior Manager, Business Operations and involves collaborating with cross-functional teams to enhance sales efficiency and drive revenue growth.

Key Responsibilities

• Conduct CRM analytics to deliver actionable insights into sales performance and customer interactions
• Generate Sales Force Effectiveness (SFE) reports and create dashboards to support strategic decision-making and monitor market trends
• Analyze data to identify trends, opportunities, and areas for improvement
• Monitor SFE key performance indicators (KPIs) to ensure timely follow-ups and maintain progress
• Collaborate with cross-functional teams to develop and implement processes to improve productivity
• Work with international team to manage and optimize the CRM tools, support IC tracking (eg MBOs) & Account Plan implementation to maximize customer relationships and drive sales growth
• Support Senior Manager, Business Operations to implement HCP Targeting & Segmentation into CRM
• Perform data quality checks and system adjustments to ensure accuracy and reliability
• Prepare monthly local and international reports, including sales performance, forecasts, and other business metrics
• Coordinate with the crossfunctional team to align strategies
• Support the commercial organization with pharmacy requests, registrations as well as review and follow-up on order tools
• Ensure compliance with industry regulations and ethical standards in all operations

Qualifications

• Bachelor’s degree in Business Administration, Life Sciences, Finance, or similar educational background
• Minimum 3 years of experience in business /commercial operations, preferably in the pharmaceutical, biotechnology, or healthcare industries
• Strong project management skills with experience coordinating product launches, tracking KPIs, and ensuring operational efficiency using performance tracking tools and dashboards
• Experience using interconnected enterprise systems like Veeva CRM, SAP and ideally data visualization tools (Power BI, Tableau) for reporting and analytics
• Strong project management skills with experience in managing multiple projects and associated budgets
• Excellent analytical skills, data management and mining experience
• Outstanding roblem-solving skills and attention to detail for managing compliance and contractual obligations
• Excellent written and verbal communication in German and English

About Alnylam: Alnylam Pharmaceuticals (Nasdaq: ALNY) has led the translation of RNA interference (RNAi) into a whole new class of innovative medicines with the potential to transform the lives of people afflicted with rare and more prevalent diseases. Based on Nobel Prize-winning science, RNAi therapeutics represent a powerful, clinically validated approach to treating diseases at their genetic source by “interfering” with mRNA that cause or contribute to disease. Since our founding in 2002, Alnylam has led the RNAi Revolution and continues to turn scientific possibility into reality.

Our culture: Our people-first culture is guided by our core values: fiercely innovative, open culture, purposeful urgency, passion for excellence, and commitment to people, and these values influence how we work and the business decisions we make. Thanks to feedback from our employees over the years, we’ve been fortunate to be named a top employer around the world. Alnylam is extremely proud to have been recognized as one of Science Magazine’s Top Biopharma Employers, one of America's Most Responsible Companies for 2024 by Newsweek, a Fast Company Best Workplace for Innovators, and a Great Place to Work in Canada, France, Italy, Spain, Switzerland, and UK – among others.

At Alnylam, we commit to an inclusive recruitment process and equal employment opportunity. We are dedicated to building an environment where employees can feel that they belong, can bring their authentic selves to work, and achieve to their full potential. By empowering employees to embrace their unique differences at work, our business grows stronger with advanced and original thinking, allowing us to bring groundbreaking medicines to patients.