Sr. Manager, Omnichannel Content Enablement International

Overview

As Alnylam continues to grow across geographies, omnichannel execution must be high‑quality, compliant, and practical for local teams. The Senior Manager, Omnichannel Content Enablement (International) supports this by enabling country teams and regional partners to effectively use approved platforms, tools, and standards. This role contributes through hands‑on enablement and execution across web, digital engagement, and data‑driven customer experiences. Working closely with country teams, regional colleagues, and global Customer Experience & Innovation colleagues based in Alnylam’s U.S. headquarters in Cambridge, Massachusetts, the Senior Manager helps translate enterprise standards into real‑world execution.

The is a hyrbid role requiring 2 days week based in our Zug office.

Key Responsibilities

Omnichannel Enablement & Execution

• Support omnichannel initiatives across markets using approved enterprise platforms and tools
• Work directly with country teams to configure, validate, and deploy executions across email, web, and digitally enabled field interactions 
• Apply enterprise standards for omnichannel delivery while supporting appropriate local adaptation

Product‑Minded Enablement & Improvement

• Approach enablement with a product mindset, focusing on usability and clarity of requirements
• Identify recurring execution challenges and contribute practical recommendations to improve platforms, workflows, and documentation 
• Share execution learnings from international markets with global teams to support continuous improvement 

Content & Web Enablement

• Support application of enterprise content standards across digital properties
• Participate in web and content updates, ensuring accuracy, quality, and compliance 

Customer Engagement & Data Readiness

• Support audience segmentation and activation activities
• Apply and validate consent, preference, and suppression logic in accordance with GDPR and European privacy requirements 
• Support campaign readiness activities prior to launch

Qualifications

• 5–8+ years of experience in omnichannel, digital marketing, or customer engagement roles, with a strong emphasis on hands-on execution and enablement.
• Demonstrated experience working directly with omnichannel platforms and tools, including:
• Proven ability to configure, validate, and troubleshoot omnichannel executions across channels such as email, web, and digitally enabled field interactions.
• Experience translating enterprise standards and technical requirements into practical execution guidance for in-market teams.
• Experience operating within regulated environments, with working knowledge of GDPR, consent management, and privacy-by-design practices.
• Background in consumer packaged goods, consumer technology, or other consumer-facing industries preferred, especially roles involving scaled digital execution, platform standardization, or high-volume campaign delivery.
• Experience in pharma or biotech is a plus, particularly where roles required balancing compliance with execution speed and quality.
• Fluent English required; additional European languages are a plus.

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About Alnylam: Alnylam Pharmaceuticals (Nasdaq: ALNY) has led the translation of RNA interference (RNAi) into a whole new class of innovative medicines with the potential to transform the lives of people afflicted with rare and more prevalent diseases. Based on Nobel Prize-winning science, RNAi therapeutics represent a powerful, clinically validated approach to treating diseases at their genetic source by “interfering” with mRNA that cause or contribute to disease. Since our founding in 2002, Alnylam has led the RNAi Revolution and continues to turn scientific possibility into reality.

Our culture: Our people-first culture is guided by our core values: fiercely innovative, open culture, purposeful urgency, passion for excellence, and commitment to people, and these values influence how we work and the business decisions we make. Thanks to feedback from our employees over the years, we’ve been fortunate to be named a top employer around the world. Alnylam is extremely proud to have been recognized as one of Science Magazine’s Top Biopharma Employers, one of America's Most Responsible Companies for 2024 by Newsweek, a Fast Company Best Workplace for Innovators, and a Great Place to Work in Canada, France, Italy, Spain, Switzerland, and UK – among others.

At Alnylam, we commit to an inclusive recruitment process and equal employment opportunity. We are dedicated to building an environment where employees can feel that they belong, can bring their authentic selves to work, and achieve to their full potential. By empowering employees to embrace their unique differences at work, our business grows stronger with advanced and original thinking, allowing us to bring groundbreaking medicines to patients.